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Yankee Candle world's best loved candle.
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We use Paypal so you always have peace of mind when making your order.

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Postage Charges are.

All UK delivery £4.00 per order, no matter how many items you order.

Delivery Times & methods.

We despatch all orders within 24hrs of being placed, therefore we aim to deliver all orders in the UK within 2-5 working days, by Parcel Force. (when ordering please fill in your mobile phone number this will assist you with the tracking of your order)
However, sometimes during sale periods or other busy periods, deliveries may take longer.
You will be required to sign for your delivery.
If you are not going to be available to sign for your order - please send to a work or relatives address.
If you have not received your delivery within 10 working days, please contact us by phone on 01792 702686.

Packaging used.

All Deliveries are packed in the best possible materials to protect your items and the environment and should arrive in immaculate condition.

Delivery Problems.

If you are not in when we try to deliver and cannot find a safe location to leave the package, a card will be left, where you will be able to collect your item at your local post office named on the card.
Please follow the instructions on the card.
If the item is not picked up within 21 days it will be returned to us.
If you wish to have it redelivered, the customer will have to pay the delivery costs again, or accept refunded minus delivery charge.
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout page in the request box.
You may also add some additional information to help the courier find your delivery address.

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Secure Shopping.

Why you can feel secure shopping with us. When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information.
We use PayPal which is an industry leader in secure internet transactions.
PayPal is used by thousands of other UK businesses for transaction security.

Industry leading transaction security.

All transaction information passed between our website and the PayPal Payment System is encrypted using 128-bit SSL certificates.
No cardholder information is ever passed unencrypted and all messages from PayPal are signed using MD5 hashing to prevent tampering.
You can be completely secure in the knowledge that nothing passed to PayPal can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage.

Once on the PayPal system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government.
The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.
The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks.

PayPal has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks.
Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access.

No individuals within our company or PayPal are able to decrypt transaction information or cardholder data.
Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police).
Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

We can arrange mail order, please contact us to make sure we have got the item you want in stock.
If it is easier for you to order your candles or accessories by phone 01792 702686 instead of the Cart and PayPal you can do so during working hours.
6 day's 10am. - 5pm. Sunday 11am. - 4pm.

All UK delivery £4.00 per order, no matter how many items you order.

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Bank cards accepted.

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We use Paypal so you always have peace of mind when making your order.

Safety & Burning  |   Mixology  |   Choose by Fragrance  |   Delivery  |   About Us.

Rhys Candles, (The Yankee Candle Shop) 133,Samlet Road, Swansea Enterprise Park, Llansamlet, Swansea. South Wales. SA7 9AQ.......Tel. 01792 702686.